Our Process — Trazeb Digital Transformation

The Journey

THE 4-STEP
PROCESS

Discovery Call

Everything starts with a conversation. We schedule a free 30-minute video call where we listen — properly listen — to understand your business, your goals, your current pain points, and what success actually looks like for you.

We don't arrive with a one-size-fits-all pitch. We arrive with genuine curiosity. By the end of this call, you'll have a clear sense of whether Trazeb is the right partner for you — no sales pressure, ever.

Free · No Commitment 30 Minutes Video Call NDA Available

Custom Proposal

Within 48 hours of our discovery call, you receive a detailed, written proposal. Not a generic template — a document specifically crafted for your business.

It includes: a clear breakdown of what we'll deliver, realistic timelines, a fixed price with no hidden costs, and our recommended approach. You review it, ask any questions, and only proceed when you're completely comfortable.

48 Hour Turnaround Fixed Price Fully Custom Revision Rounds Included

Build & Transform

Once you're happy with the proposal and we've agreed on scope, we hit the ground running. You'll get regular progress updates via Slack or email — whichever you prefer. You're never left wondering what's happening.

We work in clear sprints with defined milestones, so you can see tangible progress at every stage. You'll have review checkpoints throughout, ensuring the final result exceeds your expectations — not just meets them.

Regular Updates Milestone Reviews Slack / Email You're Always in Control

Launch & Ongoing Support

Launch day is exciting — and we make sure it's smooth. We handle the technical go-live, run final checks, and stay on standby for any immediate issues. We then hand over everything cleanly: full ownership, full documentation, full training.

This is not goodbye. Most clients choose to retain us for ongoing improvements, maintenance, or their next project. We build long-term relationships because that's when we do our best work.

Managed Launch Full Documentation Team Training Ongoing Retainers Available

Transparency

WHAT TO
EXPECT

✓

Honest Pricing — Always

We quote a fixed price before we start. That's the price you pay. We've never sent an unexpected invoice and we never will.
✓

Direct Communication

You speak directly to the person building your project. No account managers, no ticket systems — real humans, real conversations.
✓

Realistic Timelines

We under-promise and over-deliver. If a deadline is at risk, we tell you immediately — never the day before launch.
✓

Your Ownership, Always

Everything we build belongs to you. Code, design files, domain — 100% yours at project completion. No lock-in clauses.
✓

Security Built-In

With a cybersecurity background, we build secure systems as standard — not as an add-on. SSL, hardened configs, secure auth flows.

Our
Guarantee

We stand behind everything we deliver. If something doesn't work as specified in the proposal within the first 30 days of launch, we fix it — free, no questions asked.

30-day post-launch bug fix guarantee
Full source code and documentation handover
Training session for your team included
24hr response SLA during the project
NDA available for all engagements
International payments accepted

Start Your Project →

Questions

FREQUENTLY
ASKED

How long does a typical project take?

It depends on scope. A focused landing page or simple website typically takes 2–4 weeks. A full digital transformation with e-commerce, CRM, and automation integrations usually takes 6–12 weeks. We always provide a realistic, specific timeline in your proposal — and we stick to it.

Do you work with businesses outside New Zealand?

Absolutely. We deliver 100% remotely, which means geography is no barrier. We currently work with clients in New Zealand, Australia, the United Kingdom, the United States, Canada, and Singapore. If you're in a different timezone — no problem, we're flexible.

What happens if I'm not happy with the result?

We have built-in review checkpoints throughout the project so you can provide feedback at every stage — this prevents any major surprises at the end. If something isn't right at launch, our 30-day guarantee means we fix it at no cost. We've never had a client leave a project unhappy.

How do you handle payments?

Typically we split payments: 50% at project kickoff and 50% upon completion. For larger projects we may use milestone-based payments. We accept bank transfer and most major payment methods. We invoice in NZD by default, but can invoice in AUD, USD, or GBP on request.

Do I need to be technical to work with you?

Not at all. We specialise in translating complex technical work into plain English. You tell us what you want your business to achieve — we handle the how. Our job is to make technology invisible and outcomes obvious.

Can you maintain my website or system after launch?

Yes. We offer ongoing monthly maintenance and support retainers that cover software updates, security monitoring, content changes, performance optimisation, and priority support. Many clients retain us after their initial project — it's something we actively encourage.

I already have a website — can you improve it?

Yes, absolutely. We regularly take on redesigns, performance optimisations, and conversion rate improvements on existing sites. We'll start with an honest audit of what's working and what isn't, then propose focused improvements with clear expected outcomes.

HOW WE WORK

THE 4-STEPPROCESS